Delivery Director

Company Overview

Techspert is a fast-growing technology scale-up with offices across the UK, US, and Chile. We’ve developed AI-driven technology that revolutionises how knowledge is indexed, identified, and sourced across healthcare, life sciences, consulting, capital markets, and corporate strategy teams.

Our mission is to disrupt the traditional expert network industry using cutting-edge machine learning technology, making expert knowledge faster, smarter, and more scalable.

We’re growing quickly in a lean, agile environment that prioritises ownership, pace, and impact. Successful applicant will join with the ability to meaningfully influence Techspert’s growth and delivery strategy.

Role Overview

This is a high-impact opportunity to join Techspert’s senior leadership team, as a Delivery Director, leading a distributed global delivery function across multiple time zones, ensuring consistent standards, performance and culture, reporting to the COO. 

You will be accountable for driving high performance, embedding a high-accountability, data-driven culture while building a scalable global operating model to support Techspert’s next phase of growth.

Responsibilities

• Performance Monitoring and Analysis: Own key performance indicators (KPIs) for delivery teams. Oversee performance management, including goal setting, development planning, ongoing feedback, and annual and mid-year performance review processes.  Use data to drive decisions and collaborate with COO on translating company revenue targets into delivery-level performance plans and forecasting models

• Continuous Improvement: Continuously evaluate and optimise existing processes and workflows. Work closely with teams to streamline operations, remove bottlenecks, and introduce new technologies or processes that drive greater effectiveness, customer satisfaction, as well as identifying and closing project upsell opportunities

• Innovation and Collaboration: Partner with team leaders across PM and ND to improve conversion rates through consultative delivery input. Drive collaboration with Customer Success to improve retention and expansion. Partner with Sales to ensure seamless handover from sales to delivery. Establish and drive feedback loops to inform product and commercial strategy

• Leadership and Team Development: Build, lead, and implement a high-performance culture with clear accountability in customer- and expert-facing delivery teams across our offices in the UK, US, and Chile. Recruit and retain top talent, provide mentorship and career development guidance, and foster a culture of learning, collaboration, and accountability

• Compliance: Ensure adherence to all relevant Healthcare-focused regulations, and industry standards. Collaborate closely with Legal and Compliance team to manage operational risks and maintain a strong control environment

Minimum Requirements

• 10+ years’ experience in a senior operations or customer delivery leadership roles

• Experience working in a fast-paced, high-growth global environment with direct experience managing teams across regions

• Strategic thinker, capable of driving organisational growth and delivering results aligned with business objectives

• Excellent leadership, communication, and stakeholder management skills

• Demonstrated experience in leading operational success

• Demonstrated track record of improving KPI 

• Fluency in English

Preferred Requirements

• Experience in managing customer and/or expert-facing teams in the expert network or market intelligence industries

• Deep healthcare sector knowledge with a desire to keep learning and innovating

• Proven success in leading and scaling high-growth teams, preferably within a scale-up environment

Benefits

• Salary: Competitive base salary plus bonus plus share options (subject to board approval)

• Flexible Work: We believe in flexibility, and so this role is designated as remote but with occasional days in office (London or Cambridge) with opportunity for travel to Santiago and Houston offices.

• Holidays: Everyone gets 28 days of paid annual leave, plus bank holidays, with up to 5 additional days after 2 years of service

• Supportive Parental Leave: Generous parental leave policy designed to support all parents and caregivers in balancing family and work life

• Retirement: Pension salary sacrifice scheme