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Expert Support Specialist

  • Hybrid
    • Santiago, Región Metropolitana de Santiago, Chile
  • Customer Success

Monthly Gross Salary: CLP$1,720,000

Hybrid working model - 1 day a week in office

Office located at WeWork Las Condes

Benefits:

- Caja de Compensación Los Andes

- Metlife complementary insurance

Job description

We’re looking for an experienced, proactive individual to join our team as our very first Support Specialist. In this role, you’ll handle inbound support inquiries from Techspert’s customers and experts and manage monthly payment runs to our expert network.

This is a new role in a dynamic, fast-moving company, where you’ll have the opportunity to build and shape processes from the ground up. You’ll collaborate with international teams, gain global exposure, and as the business grows, you’ll have the opportunity to specialise or take on new challenges.

Job requirements

Your responsibilities will include (but aren’t limited to):

Expert Verification and Payments

  • Oversee the preparation, review, and execution of timely and accurate payments to our network of experts, in collaboration with the Finance team.

  • Proactively address payment-related issues, ensuring experts are satisfied with our process.

  • Partner with the expert verification team to ensure all identity checks are completed efficiently, enabling prompt payments and protecting the quality of our expert network.

Customer and Expert Support

  • Respond to and resolve all first-line expert and customer issues, ensuring a smooth experience.

  • Maintain and improve our knowledge base and FAQs to enable scalable support.

  • Keep expert records accurate and up to date in our CRM.

  • Escalate technical issues to the engineering team as needed.

Support Strategy and Operations

  • Continuously improve support and payment processes to boost efficiency and satisfaction.

  • Identify automation and self-serve opportunities.

  • Gather and share insights from customer and expert feedback.

  • Collaborate across teams to enhance how we deliver world-class service at scale.

Experience and qualifications

  • 2+ years’ experience in customer support or operations, ideally in a startup or fast-paced environment.

  • Some financial/payments experience is preferred, not essential

  • Excellent attention to detail and problem-solving abilities.

  • Strong English communication skills (written and verbal).

  • Customer-focused with a drive to improve systems and processes.

  • Adaptable, self-motivated, and comfortable working across multiple priorities.

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