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Customer Success Executive

Remote, Hybrid
  • Remote, England, United Kingdom
£26,000 - £30,000 per yearCustomer Success

Job description

In this role, you’ll join our expanding Customer Success team, driving maximum value and growth across your customer base customers through use of our unique technology and the service that we provide.


You will be responsible for:

  • Managing and owning the commercial outcomes for your accounts from onboarding through to renewal, ensuring adoption of our service, retention and expansion of our user base, and identifying and driving expansion and growth opportunities through increased demand.
  • Increasing user activity and demand from your accounts by engaging and educating our users on our capabilities and technology and creating advocates willing to share case studies, external reviews, referrals, and testimonials you can leverage for growth.
  • Building strong relationships with your customers, taking a consultative approach, providing best practice recommendations and strategies to ensure that our customers receive the best possible outcomes from Techspert
  • Analysing data to create usage and insights reports to share and present to our customers, adding further value to the partnership
  • Representing the voice of the customer at Techspert, collaborating with other teams to ensure that we continue to learn and adapt our offering to deliver a great customer experience


Salary and bonus

  • 26-30k basic salary with the following earning potential via our competitive bonus scheme:
    • Bi-annual bonus scheme related to key metrics being achieved in your role
    • Bi-annually paid CSQL bonus scheme - uncapped


Location
 Hybrid working with a couple of Tuesdays each month working as a team in the Cambridge office. 

Applicants must be willing and able to travel to the Cambridge office for these days.

Job requirements

  • Some experience working in a customer facing role – you build lasting relationships, you are a great communicator who doesn’t shy away from challenging conversations
  • Proactive and tenacious - you are proactive and will leave no stone unturned when it comes to the growth and expansion of your accounts, and you love to be busy!
  • Solutions focused – you’re not fazed by a challenge, and always thinking of ways we can be solving problems or doing things better
  • Data driven – comfortable using Excel, you use data to inform the decision that you make, creating insights that will help make a positive impact on your customers


Beneficial:

  • B2B experience – this could be in sales, customer success, customer service or account management
  • An interest in, or an understanding of, life sciences or market research

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