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Customer Development Representative

Remote, Hybrid
  • Remote, England, United Kingdom
£24 - £26 per yearCustomer Success

Job description


In this role, you’ll join our expanding Customer Success team, driving growth across a number of our key customer whilst managing a portfolio of ‘tech-touch’ customers

You will be responsible for:

  • Outbound activity to users from a warm base of our customers with the biggest growth potential. This will include leveraging calls, emails and LinkedIn to drive expansion and growth of these accounts through increased demand.
  • Engaging and educating our users on our capabilities and technology via the methods identified above. Starting to identify and build advocates willing to share case studies, external reviews, referrals, and testimonials you can leverage for growth.
  • Managing a small portfolio of ‘tech touch’ accounts which have low touchpints, you will support with the onboarding process, monitor account health (taking the appropriate actions if required) and help manage renewal timelines and conversations with the sales team.
  • Representing the voice of the customer at Techspert, collaborating with other teams to ensure that we continue to learn and adapt our offering to deliver a great customer experience.


Salary and bonus

  • 24-26k basic salary with the following earning potential via our competitive bonus scheme:
  • Bi-annually paid team bonus scheme with up to 15% salary OTE
  • Bi-annually paid CSQL bonus scheme - uncapped


Location
 Hybrid working with a couple of Tuesdays each month working as a team in the Cambridge office. 

Applicants must be willing and able to travel to the Cambridge office for these days.

Job requirements


    • Minimum of 1 year of experience working, ideally in a relevant job role
    • Proactive, tenacious and target driven - you are proactive and will leave no stone unturned when it comes to hitting your KPI’s to drive the growth and expansion of your accounts
    • Ambitious, with the desire to progress in a customer facing role – you want to build lasting relationships and progress quickly within Customer Success
    • Solutions focused and resilient – you’re not fazed by a challenge, and always thinking of ways we can be solving problems or doing things better
    • Data driven – comfortable using Excel, analysing data and and making data driven decision


Beneficial:

  • An interest in, or an understanding of, life sciences or market research
  • Experience managing the ongoing success of a customer base

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